Dignity
Move the conversation
At pickup, two staff members begin describing a learner’s toileting accident in a crowded hallway. Other families are within earshot. The RBT needs to pass relevant care information to an authorized caregiver.
Relevant facts
- The information is sensitive.
- The hallway audience does not need it.
Move the necessary discussion to an appropriate private setting.
Relevant care information → authorized recipient → private conversation
Move the discussion to an appropriate private setting. Use neutral language and share the information needed for the caregiver’s authorized purpose.